English Warranty Policy
can be applied for ALL product lines
Warranty period can be extended up to 5-years
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Hiconics has built-in motor back-to-back loading experiment platform, high speed/low speed motor controller bench experiment platform, auxiliary power converter/battery charger and so on multi-function test platform, vibration, and waterproof, dustproof, salt fog, cold and hot shock, high and low temperature cycle, three comprehensive test equipment, high and low temperature vibration test system provide strong technical support for new energy and frequency conversion products. The products are tested by three inspections before delivery, circuit board aging experiment, high and low temperature cycle experiment, power unit aging experiment, and the aging experiment of the whole machine. At the same time, in order to ensure the continuous operation and reliable performance of the products, each product must be carried in a continuous operation test for 24 hours before packed in the factory.
can be applied for ALL product lines
Warranty period can be extended up to 5-years
The operating equipment is replaced with water-cooled type：
- Can be extended up to 5-years.
Replacing the operating equipment by new one
- installment plan within the signed warranty period
Multiple equipment are eligible for the extended warranty agreement：
MV, LV, SVG: 3 Y
WATER-COOLED: 5 Y
ESS -5 YS Without extension, only g2 can be extended to 10 ys.
- They can enjoy installment policy within limited period
- 1V1 full-time service
Getting a 5-year extended warranty agreement
installment policy can be used for replacing the old equipment with the new one during the specified period.
In the process of supply chain management, adhere to the production of 7 S essence, applying PDCA circulation, advocate the QCC activity, using ERP system, OA system, CRM system integration orders.
Delivery will be ready within 45 days after receipt of the deposit.
In the process of supply chain management, adhere to the production of 7S essence, applying PDCA circulation, advocate the QCC activity, using ERP system, OA system, CRM system integration orders, purchasing, production and logistics coordination, ensure accurate, timely and reliable delivery.
Delivery time:
- Drawing for approval: 15-30 days after receipt of an order.
- Delivery: within 45 days after receipt of the deposit (except for the legal Chinese holidays).
Water-cooling products need to be ordered before 3 months.
Package：
- Wooden package is suitable for land shipment (truck transportation) to buyer's appointed location in nationwide transportation
- Package suitable for marine shipment
-About all our products, including our Medium Voltage Drive, Low Voltage Drive, SVG, Energy Storage System, what are they? How can they be applied for? Etc.
Hiconics provides diversified B2B and B2C online training service based on your customized needs.
-About all our products, including our Medium Voltage Drive, Low Voltage Drive, SVG, Energy Storage System, what are they? How can they be applied for? Etc.,
- About after-sales, we'd like to share solutions to these frequently asked technical questions with you, such as installation and product maintenance, etc.
- Also, We'd like to provide our partners with a virtual platform and technical support, that helps you by connecting with your clients for Hiconics related webinars and product training.
Free on-site equipment debugging service worldwide for the first 5 days after our engineer sets off.
Free on-site equipment debugging service worldwide for the first 5 days after our engineer sets off.
Please consult with our customer service for more details during COVID19 period.
In 18 years of refined R&D, diversified industries have accelerated the expansion of the market, and created a number of advanced technologies such as domestic firsts, industry firsts, and substitution of foreign imported products.
Our systems
5 major R&D centers, 2 major inverter manufacturing bases,
More than 500 software copyrights + patents
Up to now, the performance of medium-voltage inverters has exceeded 18,000 ones
The first set made in China high power VFD（1800Kw）was put into operation the dust removal fan of the steel plant.
The first set made in China vector-type VFD (630kW) is used in mine auxiliary shaft hoists.
The first set made in China 11kV/7700kW VFD used in the largest electrolytic copper in Asia (Copper cathode) production line.
The first set made in China water-cooled VFD (10000kW) was applied to the pulse generator set of the magnetic confinement nuclear fusion experimental device.
The first set made in China ultra-big power 12500kW VFD was put into operation in the electric power industry.
Hiconics Medium Voltage Permanent Magnet Synchronous multi-machine linkage without encoder (one master, three slaves and one backup) (1600kW)
