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Privacy Policy


Data Protection Information & Privacy Policy


Website: www.hiconics-global.com


Protecting your personal data is important to us, and we want you to feel secure when you visit our website. We comply with the provisions of data protection law.

In this Data Protection Information, we explain to you what information (including personal data) we process when you visit and use www.hiconics-global.com and its subdomains (this "Website"). It also contains information about data collection practices regarding your use and access of our other products and services, such as software or online services we provide (collectively, with the Website, “Services”). In the Privacy Agreement, we also use "data" to represent personal information.


We would like to point out that there may be security gaps when transferring data on the internet (e.g. when communicating by email). It is not possible to fully protect data from access by third parties.


1. Personal information collection:

1.1 Definition of personal information

Personal information refers to any information relating to an identified or identifiable natural person. In other words, personal information is any information that allows us to identify you directly or indirectly.

1.2   Circumstances of personal information collection

You can access our Website without directly providing personal data (such as your name, postal address or email address). Nevertheless, we have to collect and save certain information when you access our Services. We collect your information in accordance with the principles of lawfulness, reasonableness and necessity. When providing you with a specific service, we will clearly inform you of the information we will collect and its purpose to respond to your specific service request. We may collect one or more of the following information in the following scenarios:


Making contact: When you contact us using one of the options provided on our Website, we process any personal data included and provided by you in your message in order to process and respond to your request.

However, please note that the information you publish publicly may involve your or others' personal information or even personal sensitive information. For example, if you choose to upload a picture containing personal information when commenting, please consider more carefully whether you are using our services. Share relevant information from time to time or even publicly. We use this to obtain your contact information and follow up and reply to your message.



2. Our role:

We are the controllers of your data. This means that we have the right to decide what to do with your personal information and for what purpose. We know you care about how your data is used and shared, and we appreciate your trust in doing so carefully and sensibly.


3. How we use your information

3.1 We keep your personal data up to date; store or destroy it securely; minimise the collection and retention of data we need to provide you with services; protect personal information from disclosure, misuse, unauthorized access and disclosure; Take appropriate technical measures to protect the security of your personal information.。

3.2 We use your information for the following purposes:

3.2.1 To provide other services requested by you in accordance with the requirements stated when we collect the information.

3.2.2 To maintain the integrity and security of the data technology systems in which we store and process your personal information.

3.2.3 To enforce or protect our agreement or contract with you.

3.2.4 Detect and investigate information breaches, illegal activities and fraudulent practices.

3.2.5 Contact you to solve the problem.

3.2.6 Other uses approved by you.


4 When do we share your information

We will not share your personal information with companies, organizations and individuals other than Hiconics.


5 Public disclosure

We will only publicly disclose your personal information in the following circumstances:

5.1 After obtaining your consent.

5.2 Disclosure based on law: We may publicly disclose your personal information when required by law, legal process, litigation or government authorities.


6 How we store your information

As required by law, the personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China, and we will not transfer or store your personal data across borders.


7. How we protect your information

7.1 We have taken reasonable and feasible security protection measures in line with industry standards to protect your information and prevent personal information from unauthorized access, public disclosure, use, modification, damage or loss. For example, the exchange of data between your browser and the server is protected by SSL protocol encryption. We also provide HTTPS protocol secure browsing methods for each website of the Hiconics platform; we will use encryption technology to improve the security of personal information; Reliable protection mechanisms to prevent malicious attacks on personal information; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information. know.

7.2 The Internet is not an absolutely secure environment. When using Hiconics platform products or services, we strongly recommend that you do not send your information using communication methods not recommended by Hiconics. You can connect and share with each other through our services. When you create a communication, transaction or sharing through our services, you can choose the object of communication, transaction or sharing independently, as a third party who can see your transaction content, contact information, exchange information or shared content and other related information.

7.3 In the event of an unfortunate personal information security incident, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and your suggestions for self-prevention and risk reduction , remedies for you, etc. We will inform you of the relevant circumstances of the event by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subjects one by one, we will publish announcements in a reasonable and effective way. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.


8.  Your rights

8.1 Correction of your personal information

When you find that there is an error in our processing of your personal information, you have the right to ask us to make corrections or supplements. You can make corrections or supplements b contacting us directly.

8.2 Deletion of your personal information

In the following cases, you can contact Midea platform customer service to request deletion of personal information:

8.2.1 If our processing of personal information violates laws and regulations.

8.2.2 If we collect and use your personal information without your explicit consent.

8.2.3 If our handling of personal information seriously violates our agreement with you.

8.2.4 If you do not need to use our products and services, or you voluntarily cancel your Midea Mercure account.

8.2.5 If we are permanently not required to provide products or services.

8.2.6 If we share or transfer your personal information with others without your explicit consent, you have the right to ask us and third parties to delete it.

8.2.7 If we publicly disclose your personal information in violation of our agreement with you, you have the right to ask us to immediately stop the public disclosure and issue a notice to require the relevant recipients to delete the corresponding information.

If we decide to respond to your deletion request, we will stop providing you with products or services and delete your personal information as required by applicable law.


9. How to protect the information of minors

9.1 Our products and services are primarily intended for adults. For the collection of minors' personal information with the consent of the legal guardian, we will only use or publicly disclose the legally collected minors' personal information when permitted by law, the legal guardian's explicit consent, or necessary for the protection of minors. information.

9.2 If we find that the personal information of minors has been collected without the prior consent of the legal guardian, we will try to delete the relevant data as soon as possible. If the legal guardian has reason to believe that a minor has submitted personal information to the Hiconics platform without their prior consent, please contact us to ensure that such personal information is deleted.


10. Contact Us

If you have any questions about this Privacy Agreement or you wish to exercise any right, or you have any requests to discuss with us, please send an email to us specially established at the following address: overseas@midea.com. Upon receiving your request, we shall make every effort to respond within one month of the request from the subject of personal information for the access. Your patience and understanding are highly appreciated. Given the complexity and quantity of requirements, the period may be extended for another 45 days as necessary. In case of deferred response, we shall inform the subject of the personal information and the reasons for the delay. If the limitation period set in this paragraph conflicts with the local laws, the local laws shall prevail. If you disagree with us about our processing of your personal information, you may submit a mediation request or other requests to data protection regulator where you are located.


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